Privacy Policy

At Sultan's Kitchen, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make purchases from us. Please read this policy carefully to understand our practices regarding your personal data.

Data We Collect

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey, or fill out a form. The information we collect may include:

• Personal Information: Name, email address, postal address, phone number, and payment details
• Order Information: Products purchased, order history, shipping and billing addresses
• Technical Information: IP address, browser type, device information, pages visited, time spent on our website
• Communication Data: Preferences for receiving marketing communications and your communication history with us
• Customer Feedback: Reviews, survey responses, and product ratings you provide

How We Use Your Data

We use the information we collect for various purposes, including:

• Order Processing: To process and fulfill your orders, send order confirmations, and provide customer support
• Customer Service: To respond to your inquiries, provide information about products, and offer assistance
• Marketing: To send promotional emails about new products, special offers, or other information we think you may find interesting (you can opt out at any time)
• Website Improvement: To improve our website, products, and services based on the information and feedback we receive from you
• Security: To protect our website, detect and prevent fraud, and ensure the security of transactions
• Legal Obligations: To comply with applicable laws, regulations, and legal processes

Data Sharing and Third Parties

We may share your information with third parties in the following situations:

• Service Providers: We work with trusted third-party service providers who perform services on our behalf, such as payment processing, order fulfillment, shipping, and marketing. These providers have access to personal information needed to perform their functions but are prohibited from using it for other purposes.
• Business Transfers: If Sultan's Kitchen is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• With Your Consent: We may share your information with third parties when we have your consent to do so.

We do not sell, trade, or rent your personal identification information to others.

Cookie Policy

Our website uses cookies to enhance your browsing experience and provide personalized services. Cookies are small text files stored on your device that help us improve your experience on our website.

Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the website to function properly and cannot be switched off in our systems. They enable basic functions like page navigation and access to secure areas of the website.
• Analytical/Performance Cookies: These cookies allow us to recognize and count the number of visitors and see how visitors move around our website. This helps us improve the way our website works, for example, by ensuring that users can find what they are looking for easily.
• Functionality Cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
• Targeting Cookies: These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites.

Managing Cookies

You can control and/or delete cookies as you wish. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit our site, and some services and functionalities may not work.

Your Rights

Under applicable privacy laws, you have the following rights regarding your personal information:

• Access: You have the right to request copies of your personal information.
• Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Erasure: You have the right to request that we erase your personal information, under certain conditions.
• Restriction: You have the right to request that we restrict the processing of your personal information, under certain conditions.
• Objection: You have the right to object to our processing of your personal information, under certain conditions.
• Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

If you would like to exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include internal reviews of our data collection, storage, and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.

However, please note that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us, and we will take steps to remove that information from our servers.

Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Sultan's Kitchen
39 Joshua Fords
Bellmouth LU7 4SW
United Kingdom
Email: [email protected]
Phone: +449849556338